Hong Kong Market Membership Program Terms and Conditions
Last updated: [16 December 2025]
“The Hong Kong Market” (referred to as “the Company”) membership program is provided by “Koruru Limited” (referred to as “appointed supplier”). Please read the membership program terms and conditions carefully. If you register to become a member of this program, it means that you agree to accept the terms contained herein and all terms incorporated by reference. If you do not agree to all the contents of these terms, please do not participate in this membership program.
The target audience or design intent of this membership program is not intended for use by anyone under the age of 16. If you are under 16 years old, you may only use this membership program under the supervision of a parent or guardian who agrees to be bound by these terms.
1. Membership
1.1. Application Method
a. Customers must enter the required information and SMS verification code in the “Hong Kong Market Membership” mobile application (referred to as “mobile application”) to register as a “Hong Kong Market” member (referred to as “member”).
b. Applicants must ensure that the membership registration information provided is true, correct, complete, and without misleading or fraudulent elements.
c. Each applicant is limited to one membership application. Membership is for the member’s personal use only and cannot be transferred to others. The member’s registration name must be the same as the name on the electronic currency receipt used for related consumption.
d. Membership will use the applicant’s registered phone number (limited to Hong Kong phone numbers) as important member information; each phone number can only be used to register one member account and must be a valid phone number to confirm the account and receive future member notifications or promotions. If the applicant fails to provide a valid phone number or registers with a duplicate phone number, their application will not be accepted.
e. The Chinese and English names and birth dates registered by members must be the same as those on their identification documents for verification purposes when using discounts, redeeming/receiving gifts, or when needed by staff.
f. After successfully registering as a member, customers can receive a welcome reward (if applicable). Each member can only receive the welcome reward once. The company may determine whether members are eligible for the welcome reward based on their transaction records.
g. If customers cancel their membership for any reason within six months from the month they newly registered as members, they will not be eligible for the welcome reward (if applicable).
h. The company reserves the right to refuse any membership application. In case of any disputes, the company has absolute and final decision-making power.
1.2. Membership and Participation Eligibility
a. Under any circumstances, the company has full discretion to determine the eligibility of applicants for membership. The judgment on whether an applicant is eligible to become a member is final.
b. Successful applicants will immediately receive an electronic membership card through the application, and members must present the relevant membership card to register for activities, earn points, enjoy member benefits, and redeem rewards, including but not limited to gifts/vouchers/services (referred to as “rewards”). When the company receives the membership card and other documents required for verifying member identity, it has the right to assume that the holder of the membership card is authorized by the member to handle matters related to plans, activities, private events, earning points, and redeeming rewards (referred to as “plans”). The member is bound by the actions of the holder of the membership card.
c. If the company believes that a member has abused any rights and benefits within any plan, failed to comply with these terms and conditions, made false statements to the company, provided invalid or false documents obtained through improper means or revoked documents, it reserves the right to terminate the member’s membership or suspend services including participation in plans, earning points, and redeeming rewards. The company has absolute and final decision-making power regarding such matters.
d. Members must provide updated and valid contact information to ensure that all communications related to this plan are correctly sent. If there are any changes in contact information, members must notify the company immediately.
e. To view or update personal information, obtain relevant terms and conditions, opt-out of receiving direct marketing messages from the company, and inquire about personal data categories held by the company, please fill out “Contact Us” through the Hong Kong Market Membership mobile application or inquire at customer service counters.
f. Member points and rewards can only be used by that member and cannot be resold or exchanged for cash.
1.3. Membership Levels and Validity Period
| Membership Levels | Membership Conditions | Validity Period |
| Market Friend | Free registration as a member | Permanent membership |
| Market Elite | Accumulated spending of HK$25,000 within 12 months | Valid for 12 months |
- Customers can register for free as members and become Market Friends.
- Market Elite membership is valid for 12 months. If members accumulate a net spending of HK$25,000 within their membership period, their Market Elite membership will automatically renew for another year; otherwise, if members accumulate less than HK$25,000 in net spending, their Market Elite membership will be downgraded to Market Friend. The validity period refers to 12 months from the effective date, upgrade date, or renewal date (i.e., if Market Friend upgrades to Market Elite on September 1st, it will expire on August 31st of the following year).
- Members must present their electronic membership card when making purchases at designated participating merchants within “Hong Kong Market” for accumulated spending.
- Membership upgrades and downgrades are automatically processed by the system based on accumulated spending and do not include purchases of company gift cards and shopping vouchers. Members cannot choose whether to upgrade or downgrade.
1.4. Membership Points
a. Members must present their electronic membership card when making purchases at designated participating merchants within “Hong Kong Market” to earn points based on actual spending amounts.
b. For every HK$1 spent at merchants within “Hong Kong Market,” members earn 1 point (i.e., every HK$1 spent earns 1 point; for example: every HK$15 spent earns 15 points).
c. Member points do not count cents. For example: if your discounted purchase amount is HK$53.9, reward points will be calculated based on HK$53.
d. Each POS retail system has different point accumulation limits per transaction according to current point plans that are updated periodically. Before making purchases, members can inquire about current point accumulation limits with store staff. If there are any questions, please fill out “Contact Us” through Hong Kong Market Membership mobile application or contact customer service representatives.
e. To view accumulated point records, log in through mobile applications where records stored in the company’s system prevail in case of disputes; final decision rests with the company.
f. Member points are valid from the effective date until December 31st of the following year (e.g., points effective December 1st, 2024 valid until December 31st, 2025). Expired points will be automatically canceled without notice nor can they be redeemed for rewards anymore.
g. Points have no cash value nor can they be exchanged into cash except specified activities arranged/published by the company subjecting them under these terms & conditions also.
h. The company reserves the right anytime to modify/change redemption terms & conditions finally deciding them.
Under the following circumstances, the company may deduct remaining points:
- Suspected fraudulent or erroneous
- Points related to canceled or non-existent transactions.
- Erroneously recorded points.
- Expired and/or unusable points.
1.5. Termination of Membership
Members can terminate their membership at any time. To cancel membership, please fill out “Contact Us” through the Hong Kong Market Membership mobile application or contact customer service representatives. Members can also submit account deletion requests through the mobile application. After account deletion or termination of membership, all unused points and unclaimed rewards will be canceled without prior notice. If members wish to rejoin the membership program after cancellation, they must reapply.
2. Gifts Redemption and Member Activities
2.1. Redeeming Gifts and Rewards
Members can redeem gifts/rewards or participate in member activities using unexpired points according to current offers. Points will be deducted on a first-in-first-out basis. Members must have sufficient points to redeem. All gift/reward redemptions are on a first-come, first-served basis while stocks last. Before making purchases or redemptions, members should check the availability of gifts/rewards/services. Members confirm that redeemable gifts, rewards, or services are only provided when in stock and within specified times. If members cannot redeem gifts/rewards/services with unexpired points, they cannot claim or complain to the company, and the company will not compensate for this. Members have the obligation and responsibility to regularly check the company’s latest information before redeeming gifts/rewards or participating in member activities.
2.2. According to these terms and conditions, all gifts must be redeemed with sufficient points and company approval before the specified date. The company will deduct the required points from the member’s account.
2.3. Images of rewards are for reference only and may differ slightly from actual items. Complaints about differences will not be accepted.
2.4. Rewards must be redeemed within the redemption period specified on promotional materials (redemption letter or voucher). If members fail to redeem rewards within the specified period for any reason, they cannot redeem the reward or any substitute reward. Points used for redemption will not be refunded even if the redeemed gift or voucher has not been collected or used. The company is not responsible for the condition, operation, or any damage, loss, or injury caused by the use of redeemed goods, products, or services.
2.5. The company will not refund points, provide compensation, or offer refunds for any damage or loss caused to members by merchants/suppliers suspending or terminating operations, including unclaimed products or services or unreceived rewards.
2.6. All product warranties or questions regarding redeemed gifts should be directed to the original supplier or manufacturer. Disputes regarding the quality, functionality, safety, durability, applicability, or other aspects of gifts/services should be resolved between members and the relevant suppliers or manufacturers. Except for limited warranties provided by the company for individual products, the company is not legally responsible for any product warranty issues or product quality or safety and will not resolve disputes or assume responsibility on behalf of members.
2.7. The company reserves the right to terminate the provision of certain gifts or provide similar gifts as substitutes at any time without prior notice before redeeming rewards. The company does not guarantee the continuous availability of any gift during the reward redemption period.
2.8. Company staff have the right to request members to present identification documents to verify member information in the mobile application.
3. General Terms and Conditions
3.1. The company reserves the right to modify these terms and conditions, member rewards, or terminate, restrict, suspend, revoke, or change member benefits or the membership program at any time without prior notice. Members can view the latest version of the terms and conditions on the mobile application. If the company suspects any individual (whether a member or not) of abusing the company’s membership system, including points, member benefits, rewards, and the program, the company has the right to suspend or refuse the accumulation of points, redemption of gifts, benefits, or participation in any activities of the program before investigating the matter. The company has the final decision on suspending or terminating the membership.
3.2. If the company believes that a member has abused their rights, failed to comply with any terms or conditions, or made false statements to the company, the company has the right to suspend or terminate the member’s membership and withdraw or confiscate all points earned and redeemed by the member or require the member to account for the redeemed benefits. In case of any disputes, the company reserves the final decision.
4. Personal Data Collection Statement
The company and its appointed supplier for the membership program (referred to as “we”) commit to keeping the personal data you provide in this application form confidential. To ensure you make an informed decision and feel comfortable providing your personal data to us, we outline the company’s usual practices and the choices you have in the process of collecting and using your personal data in this statement.
4.1 Categories of Personal Data Collected The categories of personal data we collect from you will vary depending on the services and products you request according to the purposes listed in paragraph 2 of this statement or the types of services and products we provide to you. The personal data you may need to provide include but are not limited to:
- Your name, gender, age group, birth month, and residential estate;
- Contact information, including but not limited to phone numbers and email addresses;
- Your work information, such as occupation.
4.2. Purposes of Collecting Personal Data We may use your personal data to provide you with the services and products you request. The purposes of collecting personal data include but are not limited to:
- Providing products, services, and equipment;
- Using various memberships or other reward programs.
The company and its appointed supplier for the membership program need to use the personal data provided by members in daily operations, including issuing rewards and providing benefits. Personal data may also be used for research, development planning, and providing new information and news to members. If members fail to provide or update personal data in a timely manner, the company and its appointed supplier for the membership program may be unable to provide membership and other related benefits to you. We will not disclose your personal data to third parties for direct marketing purposes without your consent.
5. Applicable Law
These terms and conditions are governed by the laws of the Hong Kong Special Administrative Region (“Hong Kong”). Members agree that any litigation or claims arising from these terms and conditions are subject to the exclusive jurisdiction of the Hong Kong courts.
6. Force Majeure
The company is not responsible for any loss or damage caused by delays or failures to perform these terms and conditions in whole or in part due to reasons beyond the company’s reasonable control or not caused by its fault or negligence, including but not limited to power failures, wars, threats of war, riots or other acts of civil disobedience, natural disasters, restrictions imposed by the government or any other national legal authorities, industrial or sector disputes, fires, explosions, storms, floods, lightning, earthquakes, and other natural disasters.
7. Interpretation
7.1. The company has full discretion to determine the eligibility of customers for membership in the membership program. In case of any disputes, the company reserves the final decision.
7.2. In case of any discrepancies between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail.